We're on a mission to create quality cookware that lasts a lifetime, is ultra versatile and also looks absolutely stunning from stovetop, to tabletop. As avid home cooks ourselves who love to entertain and cook for our loved ones, our cookware aims to not only make your meals taste better, but are designed to be easier to clean, make your life easier and help to amplify the joys of cooking, no matter if you're a beginner foodie or a seasoned home chef.

Crumble products are designed by our founder in Melbourne, Australia who began by evaluating multiple vendors worldwide when deciding where to produce.

This resulted in our products being produced in the Hebei province of China, where world-class factories are based and adhere to our strict and environmentally friendly manufacturing practices and meets all ISO 9001 standards. China's Hebei provide is also well known for producing quality cast-iron/wrought iron products.

We're the only Australian cookware range you can try at home for 30 days and return if it's not right for you.

Please refer to our 30-Day Home Trial page for the full details of how this process works and the terms for returning cookware.

Yes, Crumble products are covered by a limited lifetime warranty and do have specifications depending on the cookware range you are currently using or have purchased.

For detailed information and terms, please refer to our Crumble Warranty Page.

To begin an enquiry, please e-mail us at support@crumble.co with your order number and supporting images or videos of the issue being claimed for.

If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.

Crumble Home Pty Ltd guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This lifetime warranty does not affect your statutory rights.

Yes! Kindly contact us directly at support@crumble.co for exclusive pricing and services.

Thanks for your interest! Kindly email hayli@crumble.co for collaboration consideration.

Each Crumble piece is handcrafted which means each one has it's own unique characteristics. Pigments can occur during the colour adjustment process and is not a fault or flaw. It can sometimes be more obvious when crafting dutch ovens in lighter colours.

We recommend using wood or silicone utensils with any cookware. Using harsh materials like steel may damage the coating and create scratches. Please note that all dutch ovens are still food safe even if the enamel is damaged. Please contact our support team at suppport@crumble.co if you require assistance with severe cracks.

Yes, Crumble products have SGS certifications for: FDA - American Food and Drug Administration (FDA) Compliance Policy Guides Sec.545.400 (CPG 7117.06) and Sec. 545.450 (CPG 7117.07) Pottery(Ceramics)-Leachable cadmium and lead Heat Test - Up to 350 Degrees without any cracks or discoloration CAL65 - 65(Superior Court of the State of California – County of San Francisco Case No. 938430) - Leachable Lead and Cadmium

If you're low on time, you can use the dishwasher to clean any of our Crumble products.

To extend the life of your ceramic cookware, we do recommend a gentle hand wash with warm soapy water and a non-abrasive sponge. Do remember to dry any type of cookware thoroughly after washing to avoid water stains.

Yes! All Crumble cookware can be used on gas, induction, electric, ceramic stoves and also in the oven.

Cast-iron cookware is not naturally non-stick, but does acquire non-stick properties overtime, also known as seasoning. As such, we recommend cooking with some oil or butter and on a low-medium heat as cast-iron retains heat very well and a high fire will ultimately cause sticking.

While ceramic cookware is naturally non-stick, sticking may still occur if the pan is left to heat dry from the start. As such, we recommend coating the interior using a paper towel and dab of oil.

Firstly, cooking with low temperature helps to retain the nutritional value of foods and preserves its vitamins, making it easier to digest.

Secondly, (and especially with cast-iron cookware), the most common reason for food sticking is because the cookware is simply too hot. Cast-iron is superior in retaining heat compared to other types of cookware and generally does not need the same heat you would with stainless steel cookware.

While our cookware is fully induction compatible, not all induction cooktops are compatible with us.

Please check with your manufacturer to clarify.

When it comes to getting rid of stubborn stains, baking soda or Barkeepers Friend will be your best friend in these situations.

It's a simple method, fill your stained cookware with water and bring it to a rolling boil. Then, add in 2 tablespoons of baking soda and stir with a non-scratch spoon. Let the mixture simmer for 5 minutes, using your non-scratch spoon to nudge the dirt off every so often. Turn off the heat and let the cookware cool down before rinsing with gentle soap and a non-abrasive sponge.

Especially with gas, ceramic or electric stoves, if not kept clean, the oil and grease can be transferred to your pots and pans, staining them brown.

Similar with stains after oven use, it is typically due to leftover grease in your oven that was not cleaned beforehand.

If you think you require a more detailed inspection, please reach out to our team at support@crumble.co

Especially with our cast-iron cookware, we definitely recommend drying your cookware completely after washing to prevent water stains and any rust forming on exposed cast-iron areas such as the rim of the dutch oven.

Additionally, please refrain from soaking your cookware overnight.

We ship with Australia Post who typically deliver parcels Monday-Saturday.

In terms of packing, our team will carefully pack your order during business hours Monday-Friday.

To ensure that we're not contributing to too much waste and keeping to environmentally friendly production methods, we often go on preorder especially when our popular products go out of stock.

Once you place your preorder, we'll keep you informed on the status of your shipment and let you know once it has arrived and as soon as it is ready to dispatch.

Australia

We offer Free Standard Shipping Australia Wide (Via Auspost) for orders over $200. Orders are shipped the same day if they are placed before 9am. It will take between 1-5 business days for you to receive your order depending on which shipping method you choose.

For orders with 3 or more Dutch Ovens, they will be shipped via Startrack.

Regional delivery areas are still completely free. It does take us a bit longer to reach you, so you will receive your delivery in 5 to 10 days.


New Zealand

We also offer Standard Shipping to New Zealand via Australia Post.  Orders are shipped the same day if they are placed before 9am. There are charges to ship to New Zealand.

For orders with 3 or more Dutch Ovens, they will be shipped via Toll.  It does take us a bit longer to reach you, so you will receive your delivery within 14 Days.

If you think your item is lost or delayed, please reach out to our customer service team at support@crumble.co and we will help to lodge an investigation on your behalf.

If the item is truly deemed lost, we will assist with a replacement.

Unfortunately, we do not ship worldwide just yet and only ship to Australia and New Zealand.

Crumble provides a 30-Day return window. To get started, please contact support@crumble.co

Please note that we reserve the right to limit returns when we suspect fraudulent behaviour from a customer. Bulk purchases are considered final sale and are not eligible to be returned.

• All original packaging and accessories must be included
• The return must be initiated within 30 days from the delivery date
• Once we receive and inspect the returned item(s), we will process your refund within 14 business days back to your original payment method.
• Bulk or wholesale orders are not eligible for returns
• All gift card purchases are final sale.
• Returns that do not meet the conditions outlined above or on our 30-Day Trial page may be subject to restocking fees or denial of the refund.

Please note that there are special terms for any orders placed during a specified 'Gift with Purchase' promotion and for customers who choose to accept the gift within their order.

For details on how returns work for orders including a free gift, please refer to our Gift with Purchase T&C page.

All returned Crumble products are recycled or donated as long as it is in a good condition.

Please contact us at support@crumble.co with photo or video evidence and our friendly team will help to sort you out.