Crumble Cookware 30-Day Home Trial

30 Day Home Trial:

Can We Stay at Your Place?

Take us home with you for 30 days. Crumble is the only Australian cast-iron cookware range you can try at home and return if it's not right for you. Trial a participating Crumble product for up to 30-days in the comfort and familiarity of your own kitchen. If you are not completely satisfied, send it back our way for a full refund*. It's the risk-free way to purchase cookware!

*For customers in New Zealand or outside of Metro areas of Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth, you will need to pay for the return costs. The 30-Day Home Trial is subject to the terms and conditions below. Please refer to the terms and conditions for exclusions.

How it Works:

Step 1 - Order, Unbox, Clean and Start Cooking!

Good things take time - trial and get used to using our cookware for up to 30-Days in your own home and experience its maximum potential across a range of recipes

Step 2 - Not for you? Get in touch.

If, after at least 14 days of use, you don't love our product, simply let us know within 30-days of purchase by initiating a return through live chat on our website, contacting us by email at support@crumble.co or via the details on our contact page.

Step 3 - Return it to us

We will take care of the details and make things simple for you with an uncomplicated returns process. Once we have approved your return, all you have to do is carefully package the product so that it doesn't get damaged in transport and we'll arrange collection for free within Metro areas of Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth. Customers located in New Zealand or outside of this range will be responsible for covering the return shipping cost.

Please make sure all products originally included are returned. Only a partial refund will be approved if you do not return everything to us.

Step 4 - We will give you a Full Refund*

You will get your purchase refunded in full to your original payment method once we've received your return. No stress.

We never resell used cookware. Your original cookware will likely be donated to someone in need through charity or given new life by being recycled.

30 Day Home Trial Terms & Conditions

Introduction:

The 30-Day Home Trial is subject to you (you or the customer) agreeing to be legally bound by these 30-Day Home Trial Terms & Conditions (Terms).

Participating Products:

Crumble products purchased directly from our website at www.crumble.co or at a Crumble retail store are eligible for the 30-Day Home Trial, excluding the following:

Accessories & Drinkware: Steamer Baskets, Knobs, Silicone Oven Mitts, Non-Scratch Silicone Utensils, Non-Scratch Wooden Spoon, Lids, Crumble Glass Tumblers

Purchases from 3rd Party Stockists: Purchases made from 3rd party stockists such as David Jones (these products are which are covered by the stockist's own return policy)

Final Sale Items: Any products tagged, featured or mentioned with 'Final Sale' cannot be refunded, returned and do not qualify for the 30-Day Home Trial or any products sold on 'Final Sale' between the period of 10th September 2024 - 31st October 2024. Additional discounts cannot be stacked with Final Sale items.

Return Requirements

To be eligible for a return under the 30-Day Home Trial, you must:

(a) Trial the product for at least 14 days after purchase;

(b) Initiate the return within 30-Days after the purchase; and

The returned product must:

(a) Be clean in accordance with any cleaning and care instructions or guidelines, and free from oil; and

(b) Be kept in the original packaging (including full padding to protect the product during transport and collection)

(c) Include all associated accessories (including any free gifts or bonus accessories) - any missing accessories will result in a deduction from the refund amount.

(d) For returns of the Crumble Dutch Oven, include, at a minimum, the Crumble Dutch Oven (Lid, Pot and Classic Knob);

(e) Not be damaged due to misuse, negligence, neglect or any failure to follow cleaning, use and care instructions, excepting fair wear and tear;

(f) not have been used in any manner that may render the product harmful or dangerous, including using the product with any harmful or dangerous chemicals (other than normal household grade cleaning products) or otherwise for any purpose other than normal household cooking and food preparation purposes.

The 30-Day Home Trial is:

(a) Limited to a Customer's first order only; and

(b) Limited to (1) return of a maximum of two (2) cookware products to be returned or exchanged per household;

Return Condition

You must properly follow all cleaning instructions, guidelines and ensure that the product is free of oil. A cleaning fee of $50 will be deducted from your overall refund if the cookware is returned unclean or oily.

Customers must keep the original packaging for the period of the 30-Day Trial to action a return. Alternatively, we require the customer to ensure that the cookware is returned in packaging that is fully padded or a further $50 fee will be deducted for damages.

Return Collection

(a) Once you lodge a return request, we will provide instructions to carefully package your product. You may be required to take a photo of the product in the return packaging prior to collection to ensure that no damage will occur during transport.

(b) Any damage caused to the product during transport due to a customer's failure to pack the product with due care and sufficient padding will invalidate the 30-Day Home Trial and refund.

(c) Once your return request is approved, we will organise a pick-up. Collections can take up to 10 business days, and can only occur during business hours. You must ensure that the product is available for collection at the required collection window. If we are unable to collect the product during such window, you are responsible for costs associated with rescheduling collection or arranging delivery of the product.

(d) You are solely responsible for ensuring that the product is kept secure whilst waiting for collection. We are not liable for any theft, or loss of the product due to failure to keep the product in a safe location and/or leaving the product out for collection unsupervised. If the product is lost or stolen while waiting for collection, it is considered the customer's responsibility and no compensation will be issued.

(e) Free returns are only applicable to Metro Areas in Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth and only includes the return cost of up to 2 products. Collection addresses with access restrictions or that fall outside of this area may make it difficult for us to collect your cookware. In these instances, our customer service team will work with you to help facilitate your return. After all options have been exhausted, we might ask for your help to deliver to your nearest donation drop-off location. Once you send in your receipt showing donation, we will issue your full refund.

(f) If any accessories are missing, the following amounts will be deducted from the refund.

Pasta Design Silicone Oven Mitts - $25 (Both Oven Mitts need to be returned to qualify)

Cookie Stainless Steel Knob - $49

Crumble Wooden Spoon - $35

Returns for Purchases with Special Offers

(a) Bundle or Sale Offers: If you purchase a Crumble product during a sale event or with a special offer, you will only be refunded the sale price.

As an example scenario: The Sale Event: Extra 10% Off Bundles. If you purchased a Crumble Dutch ($279) and Skillet ($189) for $468 and there is an Extra 10% Off, you will have purchased it for $421.2. Should you decide to return the skillet, you will be refunded $142.2 ($421.2 - $279 = $142.2)

(b) Gift with Purchase: If you place an order that includes a free gift (cookware, knives or accessories), the free gift must be returned with the original purchase. Failure to return the free gift with result in a deduction of the refund amount taking into account the cost of the free products included at the time. If the value of the free gift exceeds the original purchase, then we may in our sole discretion, reject the return. Please refer to our Gift with Purchase T&C page.

Returns Processing

(a) Once we have collected or received your product and assessed your return and refund, including any adjustments required due to missing accessories, cleanliness, etc. and determine that your product qualifies for a return, we will notify you of the amount of the refund and any deductions.

(b) Your refund will be processed using the same method of payment as your original purchase unless we specify otherwise. Purchases made with a Crumble gift card will be refunded as a new Crumble Gift Card or store credit.

Australian Consumer Law

The 30-Day Home Trial is offered in addition to rights under Australian Consumer Law. Nothing in these terms purports to exclude or limit any rights that cannot be limited or excluded under Australian Consumer Law.

Scenarios

1. A customer returns all the accessories without the Crumble Dutch Oven - A refund will not be approved as the Crumble Dutch Oven has not been returned.

2. A customer returns the Crumble Dutch Oven and all accessories (2x Pasta Design Oven Mitts, 1x Stainless Steel Knob and Crumble Non-Scratch Utensil) plus any other free or bonus accessories - A full refund will be approved and processed within 14 days. Please allow time for your bank to process the payment.

3. A customer returns the Crumble Dutch Oven and all accessories excluding the Non-Scratch Utensil(s) - The customer will receive a refund for the amount they paid minus the cost of the utensil(s) missing. i.e. If the utensil is $19, and the customer has paid $239, they will receive a $210 refund.

Cast-Iron Range