Frequently Asked Questions
How do I wash my Dutch Oven?
Is the Dutch Oven tested for food-safety?
What is the Crumble Dutch Oven Lifetime warranty?
It does not cover normal wear and tear (such as scratches/enamel coating chips,staims, commercial use or misuse of the product.
How Should I store my Dutch Oven?
What utensils can I use with my Dutch Oven?
Where are the Crumble Dutch Oven made?
With Crumble, we decided to go with a Factory in China's Hebei province. This area is known to produce cast iron/wrought iron products. These were the three reasons why we decided on China over France.
The manufacturing processes are similar to those in Europe, both handcrafted. Arguably China's handcrafting is better as they output substantially more volume. There isn't much difference between French and Chinese Cast Iron from a raw materials perspective, where the difference lies in the enamel coat. The European typically sourced from Japan or the Middle East. Due to labour and materials cost, Europe's price is 50-60% greater than in China. As we can maintain a lower cost base, we can reduce our margins and pass them on to our customers.
How come there are colour pigments on the Dutch Oven?
What materials are the knobs made from?
Is the enamel coating included in the lifetime warranty?
Damage due to improper storage.
Replacement of any non-defective pieces in the Cookware (for example, if you purchase Cookware with multiple components and only one component is defective, then we will only replace the defective component).
This warranty is limited to the original consumer, or in the case of a gift, the original recipient of the Cookware, with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.
How do I claim for a Warranty?
Return it, with proof of purchase to Crumble Home Pty Ltd. For customers who live in Australia, please e-mail us at email@example.com
If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
* This lifetime warranty does not affect your statutory rights.
Crumble Home Pty Ltd guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.