Frequently Asked Questions
At Crumble we love to help so here is a list of our frequently asked questions. If we don’t have an answer below, please contact us fo further assistance
How do I wash my Crumble products?
Although enamelled cast iron is dishwasher safe, hand washing with warm soapy water and a nylon scrub brush is recommended to preserve the cookware's original appearance.
If using a dishwasher, we recommend not placing the Dutch Oven on the bottom shelf.
Citrus juices and citrus-based cleaners (including some dishwasher detergents) should be avoided, as they can dull the exterior gloss.
Are Crumble Products food safe?
Yes, Crumble products have SGS certifications for: FDA - American Food and Drug Administration (FDA) Compliance Policy Guides Sec.545.400 (CPG 7117.06) and Sec. 545.450 (CPG 7117.07) Pottery(Ceramics)-Leachable cadmium and lead Heat Test - Up to 350 Degrees without any cracks or discoloration CAL65 - 65(Superior Court of the State of California – County of San Francisco Case No. 938430) - Leachable Lead and Cadmium
How should I store my cookware?
The Crumble Dutch Oven should be wiped and dried before storing in your cupboard. Alternatively you can leave it on your stove top.
What utensils can I use with my cookware?
You can use your Crumble Wood Fibre Spoon or a Wooden Spoon.
Please refrain from using steel as it may damage the enamel coating. Kindly note that the Dutch Oven is still food safe even if the enamel is damaged.
Where are Crumble products made?
The Crumble Dutch Oven is made in the Hebei Province of China where our factory meets all ISO 9001 standards.
Why did we choose to manufacture in China?
After visiting and communicating with multiple factories in Europe and over 10 factories in China, we found China's top 3 factories were comparable in quality and in their handcrafting and manufacturing processes. Additionally, China's Hebei province is well known for producing cast iron/wrought iron products.
There isn't much difference between French and Chinese Cast Iron from a raw materials perspective, where the difference lies in the enamel coat. Labour and material costs when manufacturing in Europe are also roughly 50-60% greater than in China, allowing us to craft quality products at affordable prices for our customers.
What payment methods do you offer?
We offer Credit Card, PayPal, ZipPay and Afterpay
What does the lifetime warranty cover?
The lifetime warranty covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided.
It does not cover normal wear and tear (such as scratches/enamel coating chips, stains, commercial use or misuse of the product).
How do I claim for a warranty?
To claim under this warranty firmly attach to the cookware your printed name, address and nature of the issue.
Return it with proof of purchase to Crumble Home Pty Ltd. For customers who live in Australia, please e-mail us at firstname.lastname@example.org
If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
* This lifetime warranty does not affect your statutory rights.
Crumble Home Pty Ltd guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
I think my order is lost in transit - what can I do?
If you think your item is lost or delayed, please reach out to our friendly customer service team via email@example.com and we will help to lodge an investigation on your behalf. If the item is deemed lost, we will assist with a replacement.
Do you ship overseas?
Currently, we only ship within Australia and New Zealand.
How long will it take to get my orders?
We offer Free Standard Shipping Australia Wide (Via Auspost)for orders with less than 2 Dutch Ovens. Orders are shipped the same day if they are placed before 9am. It will take between 1-5 business days for you to receive your order.
For orders with 3 or more Dutch Ovens, they will be shipped via Startrek.
Regional delivery areas are still completely free. It does take us a bit longer to reach you, so you will receive your delivery in 5 to 10 days.
We also offer Standard Shipping to New Zealand via Australia Post. Orders are shipped the same day if they are placed before 9am. There are charges to ship to New Zealand.
For orders with 3 or more Dutch Ovens, they will be shipped via Toll. It does take us a bit longer to reach you, so you will receive your delivery within 14 Days.
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