Frequently Asked Questions
How do I wash my Dutch Oven?
If using a dishwasher, we recommend not placing the Dutch Oven on the bottom shelf.
Citrus juices and citrus-based cleaners (including some dishwasher detergents) should be avoided, as they can dull the exterior gloss.
Is the Dutch Oven tested for food-safety?
What does the Lifetime Warranty cover?
It does not cover normal wear and tear (such as scratches/enamel coating chips, stains, commercial use or misuse of the product).
How should I store my Dutch Oven?
What utensils can I use with my Dutch Oven?
Please refrain from using steel as it may damage the enamel coating. Kindly note that the Dutch Oven is still food safe even if the enamel is damaged.
Where is the Crumble Dutch Oven made?
Why did we choose to manufacture in China?
After visiting and communicating with multiple factories in Europe and over 10 factories in China, we found China's top 3 factories were comparable in quality and in their handcrafting and manufacturing processes. Additionally, China's Hebei province is well known for producing cast iron/wrought iron products.
There isn't much difference between French and Chinese Cast Iron from a raw materials perspective, where the difference lies in the enamel coat. Labour and material costs when manufacturing in Europe are also roughly 50-60% greater than in China, allowing us to craft quality products at affordable prices for our customers.
Why are there colour pigments on the Dutch Oven?
What materials are the knobs made from?
Please make sure you use an oven mitt when handling your Dutch Oven cooking and up to 30 minutes after to avoid any burns as it retains heat well.
Is the enamel coating included in the lifetime warranty?
Damage due to improper storage.
Replacement of any non-defective pieces in the Cookware (for example, if you purchase Cookware with multiple components and only one component is defective, then we will only replace the defective component).
This warranty is limited to the original consumer, or in the case of a gift, the original recipient of the Cookware, with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this warranty is null and void.
How do I claim for a Warranty?
Return it with proof of purchase to Crumble Home Pty Ltd. For customers who live in Australia, please e-mail us at firstname.lastname@example.org
If the defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.
* This lifetime warranty does not affect your statutory rights.
Crumble Home Pty Ltd guarantees its products in accordance with Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.