Crumble Rewards Terms and Conditions

1. Introduction

1.1. The Crumble Rewards program is a customer loyalty program which is operated by Crumble Home Pty Ltd (Crumble, we or us) which provides benefits to those who sign up as a Crumble Rewards member (Member).

1.2. By registering as a Crumble Rewards Member (Membership) via our website at www.crumble.co (Website) or in-store at a Crumble retail store (excluding third party stockists such as David Jones) (Crumble Retail Store), you agree to be legally bound by these terms and conditions and accept these terms and conditions (Membership Terms) as a condition of your membership with us.

1.3. We may update or amend these Membership Terms in our sole discretion by updating the Website. Where practicable, we will endeavour to notify you prior to or at the time of such change, however it is your sole responsibility to keep updated on any changes to these Membership Terms.

2. Membership Eligibility

2.1. By registering for Membership with us, you warrant and represent to us that you are at least 18 years of age or have the consent of a parent or guardian to register.

2.2. To access and use Membership Benefits, you will be required to register for a free account with Crumble by completing the relevant registration form on our Website.

2.3. You are solely liable for ensuring that your account credentials are secure and that there is no unauthorised access of your account by any third party.

2.4. If you choose not to register for Membership, you will not have access to any Membership Benefits, such as Member pricing.

2.5. Membership Benefits are for personal and household use only, commercial purposes are not included. Membership is limited to one account per person.

3. Membership

3.1. When you sign up for Membership, you may receive access to benefits such as special member pricing (Member Pricing), discounts, birthday offers (subject to you providing your birthdate), early notice of sales/events and access to special sale events (Membership Benefits). You must be logged in to your Crumble Rewards account in order to receive the Membership Benefits.

3.2. We make no representations that any specific Membership Benefits will be available to you in your specific circumstances. It is your sole responsibility to check the specific terms of any Membership Benefits, including any special sale events. If any specific Membership Benefits are not available to you due to individual terms of that benefit, we are not liable to you, except as required under Australian Consumer Law.

3.3. We reserve the right to amend any Membership Benefits, at any time in our sole discretion, by updating the Website.

3.4. You acknowledge and agree that Membership Benefits are not legal tender and cannot be transferred, redeemed or exchanged for cash.

4. Member Pricing

4.1. As a Crumble Rewards Member, you may have access to special Member Pricing for our products on our Website or in-store at a Crumble Retail Store. Products with Member Pricing will be specified on the product listing or on the shelf ticket in-store.

4.2. To obtain the Member Pricing, you must be logged into your Crumble Rewards account or specify your Crumble Rewards account number to our friendly staff in-store prior to check out.

4.3. We reserve the right to amend or remove Member Pricing on any particular product, in our sole discretion.

5. Reward Points

5.1. Members may accumulate Crumble reward points (Reward Points) by making purchases on the Website, in-store at a Crumble Retail Store, or taking certain actions specified by Crumble.

5.2. Reward Points cannot be collected on purchases of gift cards or on fees associated with a purchase such as delivery fees. Further exclusions may apply as specified on or prior to a purchase. Please check the product description carefully to ensure that a purchase is eligible for Reward Points.

5.3. We may, in our sole discretion, offer bonus Reward Points or special offers for Reward Points from time to time.

5.4. To collect Reward Points, you must be logged into your account with Crumble Rewards Membership at the time of making your purchase or specify your Crumble Rewards account number to our friendly staff in-store prior to check out. We will not be able to retroactively issue Reward Points if you are not logged in to your account. Reward Points cannot be transferred to another account.

5.5. Reward Points may take up to five (5) business days to be credited to your account.

5.6. You may use Rewards Points to purchase Crumble Credits, which can be contributed towards purchases made via the Website or in a Crumble Retail Store. Crumble Credits can be applied to your purchase at check out or in-store at a Crumble Retail Store. To use the Crumble Credits, you must ensure that you use the provided code or barcode prior to completing your transaction.

5.7. We may, in our sole discretion, set or change the maximum limit on the amount of Crumble Credits you may have in your account at any time. The current maximum limit is 3,000 Crumble Credits. You will not be able to redeem Reward Points for Crumble Credits above this limit, and if any Crumble Credits are collected in excess of this limit, they will be invalid.

5.8. Reward Points will expire if your Membership expires or is cancelled/deactivated for any reason (such as due to inactivity for a certain period of time).

5.9. Reward Points and Crumble Credits are not legal tender and cannot be redeemed or exchanged for cash.

5.10. You acknowledge and agree that we are not liable to you for any delay in issue or non-issue to you of any Membership Benefits, Reward Points or Crumble Credits.

6. Termination

6.1. These Membership Terms are effective unless and until terminated under this clause or in accordance with the Terms.

6.2. We reserve the right to reject, withdraw, suspend or cancel your Membership at any time, in our sole discretion with written notice to you.

6.3. We reserve the right to cancel, terminate and/or deactivate your Membership and/or account if it is inactive (e.g. no purchases have been made on the account or it has not been logged into) for a period of at least 2 years.

6.4. We may immediately suspend, or terminate your Membership or these Membership Terms, if:

7. Liability

7.1. To the maximum extent permitted by law and subject to your rights under Australian Consumer Law, our total aggregate liability to you will be limited to either the cost of re-supplying or repairing or paying costs of repairing, any Membership Benefits that are Goods, or reinstating Reward Points or other Member Benefits in dispute.

7.2. To the maximum extent permitted by law, neither party will not be liable to the other, whether in contract, in tort (including negligence), under statute or otherwise, for any loss, costs, expenses, claims or damages for or in relation to indirect or consequential losses, including loss of revenue, profits, savings, chance, business opportunity, goodwill or reputation.