30 Day Home Trial

30 Day Home Trial

Can We Stay at Your Place?

Take us home with you for 30 Days. The only Australian cast iron cookware range you can try at home and return if it’s not right for you. Trial a Crumble product for up to 30 days in the comfort and familiarity of your own kitchen. If you are not completely satisfied, send it back our way for a full refund.* It’s the risk-free way to purchase cookware!

How It Works

Step 1 – Order, Unbox, Clean and Start Cooking
Good things take time – take some time to trial and get used to using our cookware for up to 30 days in your own home and experience its maximum potential across a range of recipes.

Step 2 - Not For You? Get In Touch
If after at least 14 days of use you don’t love our product, simply let us know.

Step 3 – Return It To Us
We will take care of the details and make things simple for you with an uncomplicated and free return (within Metro areas). Customers located in New Zealand or remote areas will be responsible for covering the return shipping cost. 

Please make sure all products included are included when returning. Only a partial refund will be approved if you do not return everything to us. 

*For customers in New Zealand or remote areas, you will need to pay for the return cost.

Step 4 – We Will Give You a Full Refund*
You will get your purchase refunded in full once we’ve received your return. No stress! 

Terms

1. The Customer needs to contact us within 30 Days of receiving the item to request for a return.
   
   
2. A refund will be applicable only if the Crumble Dutch Oven (Lid, Pot and Classic Knob) are returned.
   
   
3. When the Crumble Dutch Oven and all associated accessories (2 X Pasta Design Oven Mitts, 1 X Cookie Stainless Steel Knob and Crumble Silicone
   Spoon) a full refund will be applicable.
   
   
4. To be eligible for a return, you must have owned/used your Crumble Dutch Oven for a minimum of 14 nights. It can take between 2-4 weeks for you to get use to and find the benefits of using the product. If you are not completely satisfied after this trial period, contact us within 30 days of purchase to initiate a return.
   
   
5. We never resell used cookware. Your original dutch oven will likely be donated to charity or recycled.
   
   
6. Once you lodge a return request, we will organise a pick-up. Collections can take up to 10 business days, and can only occur during business hours.
   
   
7. Free Returns are only applicable to Metro Areas and only include the return cost of up to 2 items.  Collection addresses with access restrictions or that fall outside of metro and regional cities, may make it difficult for  to collect your cookware, In these instances, our customer service team will work with you to help facilitate your return. 
   
   
8. After all options have been exhausted, we might ask for your help to deliver to your nearest donation drop-off location. Once you send in your receipt, we will issue your full refund.
   
   
9. For all returns, your original purchase receipt is required in order to process your refund.
   
   
10. Our return policy is limited to one (1) return of a maximum of two (2) cookware to be returned or exchanged per household. All returns are only applicable to a customer’s first order. Please contact us directly within the first 30 days of owning your mattress to lodge a return request.
    
    
11. If any accessories are missing; the following amounts will be deducted from the refund.
    
    
    • Pasta Design Silicone Oven Mitts - $25 (Both Oven Mitts need to be returned to qualify)
    • Cookie Stainless Steel Knob - $49
    • Crumble Wooden Spoon - $35
      
      
12. Bundle or Sale Offers - If you purchase a Crumble product during an Sale event, you will only be refunded the non-sale price. 
    
    The Sale Event: Extra 10% off bundles
    
    For example: If you purchased a Crumble Dutch ($279) + Skillet ($189) Bundle for $468 and there is an extra 10% off sale which means you have purchased it for $421.2.  If you decide to return the skillet, you will be refunded $142.2 ($421.2 - $279) = $142.2
    
    
13. Gift with purchase - if you place an order that includes a free gift (cookware, knives or accessories), the order is no longer applicable for the 30-Day free trial and should you proceed with a return, your refund will take into account the cost of the free products included at the time. Please refer to our Gift with Purchase T&Cs

Scenarios

1. A customer returns all the accessories without the Crumble Dutch Oven
   
   A refund will not be approved as the Crumble Dutch Oven has not been returned.

2. A customer returns the Crumble Dutch Oven and all accessories
   
   A full refund will be approved and paid within 14 Days

3. A customer returns the Crumble Dutch Oven and all accessories excluding the Silicon Spoon
   
   The customer will receive a refund for the amount they paid minus $19. ie. If a customer has paid $239, they will receive a $210 refund.

Crumble Gift Cards

Gift cards cannot be refunded for cash and instead will be refunded as a Crumble gift card.